Frequently Asked Questions

Q: How do I dispose of the packaging?

A: The tin tie bags are biodegradable and home compostable and is made with board sourced purely from sustainable and ethical sources. The lining is made from bioplastic (PLA), this lining ensures that it is biodegradable and home compostable.  

Please note that the tin-tie and label must be discarded into your regular waste bin prior to composting.

Q. Why are the products sold in different sizes? 
We've had to tailor the way we sell products in our store for inventory and labelling purposes. However, we've gone through each product meticulously and weighed them ourselves to assess what we think is a realistic amount that you would prefer. 
If you want to order more than the weights we have available for each product, all you need to do is change the quantity of the weight in your shopping cart. Or send us a text message if you're having trouble ordering what you need. 
Q: Why do different products come in different types of packaging?
A: We have carefully chosen packaging based on our environmental ethos (less is more).  However, the tin-tie packaging option is chosen for products that have natural oils to avoid them being absorbed by the packaging and potentially lower the quality of the product. 
Q: Do I have to order online?
A: Absolutely not, send us a text message and we will endeavour to get back to you as soon as possible. 
Q: I live outside the Mornington Peninsula area, how do I buy from Heal.thy?
A: It is best to contact us directly for us to organise a quote for your shipping. We're  currently working on collaborating with a carbon neutral courier service Australia wide. 
Q: Can we pick up from somewhere?
A: Certainly, we are located in Sorrento, just select "Local Pick up" at the check out and you will be notified when your order is ready to collect, the address will be supplied when your order is fulfilled.
Q: What if I am not home when the delivery arrives?
A: Please put a dry, clean esky out on your doorstep so that we can pop your products in to keep them safe. 
Q: What suburbs do you deliver to?
A: Arthur's Seat, Balnarring, Balnarring Beach, Baxter, Bittern, Blairgowrie, Boneo, Cape Schank, Capel Sound, Crib Point, Dromana, Fingal, Flinders, Hastings, HMAS Cerberus, Main Ridge, McCrae, Merricks, Merricks Beach, Merricks North, Moorooduc, Mornington, Mt Eliza, Mt Martha, Pearcedale, Point Leo, Portsea, Red Hill, Red Hill South, Rosebud, Rye, Safety Beach, Shoreham, Somers, Somerville, Sorrento, St Andrews Beach, Tootgarook, Teurong and Tyabb.

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